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 Dial
DRC for
customer
service
Dubai
Refreshments
Company (P.S.C.),
the sole
franchisee
and
distributor
for PepsiCo
in Dubai and
the Northern
Emirates,
announced
today that
the company
has opened a
fully-fledged
Customer
Relationship
Marketing
Centre to
service all
customer
enquiries
regarding
sales,
maintenance,
promotions
and fleet
enquiries.
Recent
initiatives
such as
e-vending
and the
recent
additions of
7UP, Diet
7UP and
Aquafina
Pure
Drinking
Water serve
to cement
DRC's place
as the
leading
beverage
company in
the region,
consistently
promising
and
delivering
the highest
standards of
quality
while always
catering to
the needs
and
preferences
of its
customers.
'One of our
primary
goals has
always been
to provide
our
customers
with
top-grade
quality and
service,'
commented
Peter
Dickens,
Marketing
Manager at
Dubai
Refreshments
Company. '
The Call
Centre is an
initiative
we have set
up to
further
deliver
precisely
that.'
Although the
Call Centre
will mainly
focus on
Business-to-Business
support, it
will
incorporate
Business-to-Consumer
help as
well.
The
mechanics
are simple -
the hotline
telephone
number
connects the
customer to
the Call
Centre,
where all
customer
information
and
interaction
history is
instantly
accessible
through the
fully
automated
state-of-the-art
Call Centre
software
This allows
customer
service
representatives
to manage,
track,
communicate
and report
through all
phases of
the sales or
repair cycle
to ensure
that each
caller
receives the
highest
quality
service in
the quickest
response
time.
Says
Dickens, 'DRC
is committed
to
innovation,
easily
adapting and
often
driving
changes
which set
the
benchmark
for the
market as a
whole. We
are an old
company,
with strong
roots, but
we are still
young at
heart with a
strong
emphasis on
constant
improvement
and fresh
new
challenges.' |
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